Training

The Cobb County Department of Emergency Communications Training curriculum consists of a module-based program designed to meet the training needs of new employees and provide them with the necessary knowledge, skills, and abilities to be successful in their careers.

Upon hire, new employees are in the training program. The first week of employment consists of county orientation conducted by Cobb County Human Resources and department orientation conducted by Professional Standards and Development Division members. 

New employees will observe on the emergency communications center floor with DEC operations personnel until Module One of the training program starts. 

Module One – Academic Training

In a classroom setting, recruits will become familiar with public safety departments, the geography of Cobb County, emergency communications policies and procedures, obtain required certifications, and participate in hands-on practical exercises. 

Module Two – Call Taking Training

Recruits will be paired with an experienced and trained Communications Training Officer (CTO) for one-on-one call-taking training. 

Modules Three, Four, & Five – Dispatch Training

Recruits will be paired with a CTO for three modules for extensive on-the-job training for radio/dispatch duties. Recruits will progress through the different radios. The final module ends with an observation period followed by a final comprehensive exam. 

The probationary period for an Emergency Communications Officer I is 18 months.

PROFFESIONAL DEVELOPMENT & CAREER ADVANCEMENT

Cobb County 911 is committed to the professional development and advancement of our team members. We provide numerous resources to help our team achieve their personal and professional goals. 

Team members can schedule one-on-one career coaching sessions with a member of the leadership team. 

The Professional Standards and Development Division offers Professional Development Plans to assist team members in identifying their goals and the necessary steps to achieve them. 

We also provide a variety of training opportunities designed to enhance job skills and develop leadership abilities.

After completing the training process and working independently, team members may qualify to join various specialized teams or assignments. 

We offer career advancement opportunities in areas such as supervision, employee relations, community relations, training, quality assurance, professional standards, and technical services.